Support 365 days, and 24 hours.
Manage and notify customers server resources and failure status 24/24 hours.
We backup data once a day, and send you daily reports.
Enabling Access Management and Cloud Logging by Firewall
Engineer-to-Engineer support is flexible via Email, Phone...
Accommodate and resolve issues via web.
Free Cybersecurity Insurance for customers.
Detail of Service
(*1) Only restarting Operating System after contact customers completely. (Can not make operation on system, since it is paralyzed and it needs to be restarted the Management Console) (*2) Only manage the modification.
(*1) By default, packages contain 100GB persistent disk.
(*2) Packages include 100GB network internet egress, and it's free cost for OS. If there are any charge on OS, you will pay the fee for cases.
Find more (here)
OS Usage Cost
• Costs are not included tax. • Notification will be managed and sent via email 24/24, 365 days. • Maintenance and troubleshooting are implemented in business day (09:00 - 18:00). From 18:00 - 09:00 next day, and Saturday, Sunday, holidays would be considered as outside the normal processing time.
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